Buyer's guide
How to choose a portrait worth hanging.
A clear guide to the preview, materials, designer process, pricing, and damage policy that matter before you order.
- themes to choose
50+
- starting price
$79paper
- finish choices
4
Six questions before you order.
1. Does a real person look at my portrait before it prints?
The first preview should help you choose a direction. For a printed portrait, ask whether a real designer then reviews the photos and preferences, refines the details, and remains responsible for preparing the finished piece.
2. What can I see before I pay?
Look for a clear distinction between the initial preview and the designer-finished portrait. You should know when the designer becomes involved, how to share feedback, and whether you approve the result before it prints.
3. What paper is it printed on?
Lightweight coated paper can look fine in a product photograph and still feel thin in your hand. Look for 200gsm or heavier, with a matte finish. Then check the exact construction of the finish you are buying instead of applying paper specifications to canvas.
4. What happens if it arrives wrong?
Check the damage policy before ordering. It should explain what evidence is needed, what will be replaced, and whether the reprint adds another charge.
5. How are themes chosen?
Two patterns dominate. Some shops generate thousands of themes algorithmically; the catalogue is huge but each one is shallow. Others curate a smaller set by hand, maybe 50, each one designed with a clear visual identity. The smaller curated approach usually gives you a portrait that looks coherent on a wall instead of one that looks like a stock-image template.
6. Is the price transparent before checkout?
The product price should update with the finish and size you choose. Shipping, discounts, and the final total should be visible together before payment.
How we answer the same six questions.
1. Designer refinement: when you choose a printed portrait, a real designer reviews your photos and preferences, refines the details that make it personal, and prepares the finished piece.
2. Preview and approval: the preview helps you choose a direction before ordering. Your designer then refines the printed portrait with you, and nothing goes to print until you approve it.
3. The finish: choose paper, canvas, framed print, or framed canvas. Paper and framed prints use 200gsm matte stock; canvas options have their own woven construction.
4. Damage policy: if your portrait arrives damaged, send us a photo and we will reprint it at no additional charge.
5. Curated themes: 50+ scenes, each one art-directed by a designer. Spa Day, Cheers, Heirloom, Studio Folk, After Hours, and more, with a consistent studio point of view.
6. Transparent pricing: portraits start at $79. Choose paper, canvas, framed print, or framed canvas, then see the exact product price, discount, shipping, and total together in the cart before checkout.
What people ask before they order.
Will it actually look like my pet? Yes. We start from your photo to create the first preview. For a printed portrait, a real designer then refines the result with your preferences and feedback.
How long does it take? The cart shows the current delivery estimate for your exact finish, size, destination, and shipping speed.
Can I send one as a gift? Yes. Ship to any address in the countries we serve at checkout. The recipient gets the portrait only, no invoice, no spoilers.
Do I need to buy a frame? No. Choose a paper print if you already have one, or select a framed print or framed canvas if you want the portrait to arrive ready to hang.
Yours, Theo.
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